It is a distinct honor to serve the homeowners of Hilton Head Plantation. I am exceptionally proud of the fine men and women of the Security Department who strive each day to keep the peace and ensure the safety of our community.
As the Director of Security, I am committed to providing efficient, effective, and professional results-oriented service to the residents of our Plantation.
The Hilton Head Plantation Security Department recognizes that no Security Department can operate at its maximum potential without the support of the residents that it serves. Essential to the success of our mission is meeting the needs of our community through: serving our community, interacting with our Homeowners, being community-based problem solvers, adhering to high ethical standards of conduct, and administering not only the letter of the law, but the spirit of the law. I hope this Web page will answer some of the questions you may have about the Department. Should you have any other issues or concerns, please call me at 843-681-3843 or better yet, stop in. The coffee is always on.
Warren Gaither, Director of Security
The Department is comprised of 27 full-time armed Security Officers in varying positions. Most have either a law enforcement or military background. Two patrols and the Main and Cypress gates are on duty 24 hours a day. The visitor’s gate is open from 7:30 a.m. to 7:30 p.m.
Dispatch Center services are available 24 hours a day, seven days a week.
The Security Department is responsible for providing many services to its residents. The most visible are: access control to the Plantation at three gates, traffic control, and enforcement of State, Town, and Plantation regulations.
Security Personnel patrol 72 miles of roads and amenity areas, respond to and complete reports on lost, missing, and stolen property, respond to medical emergencies, inspect homes of residents who are away, animal control, monitor and respond to fire and burglar alarms, jump-start vehicles, assist residents who are locked out of home or auto, provide gas for stranded vehicles, provide security checks of commercial areas after closing, and conduct health and comfort checks for the elderly.
24 Hour Roving Patrols – If you have a problem, call our dispatcher at 843-681-2459 andhe/she will dispatch a Patrol Officer to your door.
24 Hour Emergency Service – If you have an Emergency, call 911 and the 911 dispatchers will dispatch our Patrol Officers to your door.
Home Checks – If you are going away, fill out a Home Check request form (Sig. 79 form) and an Officer will check your home the day you leave and periodically thereafter.
Medical Assists – All of our Officers are trained in CPR, First Aid, and in the use of Automatic External Defibrillators.
Alarm Response – Our Patrol Officers respond to all alarms. A Patrol Officer can be at your home in 2-5 minutes. If you are interested in having an alarm installed at your home, listed below are three of the most common alarm companies in the area:
CUSTOM SECURITY SPECIALISTS INC.
HILTON HEAD SECURITY SYSTEMS
843-342-6436 / 843-986-0018
Visitor Passes (Access Control) – Although the requirements for entering our community are stringent (more so than most), we take the necessary measures to ensure that all residents and visitors are treated with the utmost respect and courtesy.
To use our access control system, simply:
Call the pass line and use your personal identification number (PIN) that you received when you had your orientation at the POA Service Center. The Officer who answers the phone will ask for your PIN number and pull up your name on the system. The Officer will ask for the name of your guest, when they are expected to arrive, and the length of their stay. This information will be entered into the system and you’re done!
Your PIN number specifically identifies your household directly to the database. If you do not have a PIN number, please visit the POA Service Center. You may also request passes on this Website by clicking on the icon on the homepage entitled “Guest Passes.”
To access our online system click here https://gateaccess.net/login.aspx. You will have select our ‘Community Code’ which is ‘HHP’. Your Username is your PIN number and your password is your last name in all CAPS.
PASS LINE # 843-342-9980
Hurricane Coordinator – The Director of Security is designated as the Hurricane Coordinator. If you have any questions on our Hurricane Plan, please call Warren Gaither at 843-681-3843. When a Voluntary or Mandatory Evacuation is announced, please take the time to fill out an Evacuation Card and drop it off at the POA Service Center or at any one of the gates on your way out.
Community-policing in our specific environment is the collaborative efforts of the Security Department’s Officers and the Residents by identifying potential criminal situations and addressing them before they rise to the level of a criminal act. This approach combines the efforts of our professional Security Officers, our residents, and County law enforcement to enhance and protect the quality of life we enjoy on Hilton Head Plantation.
Policing concepts in recent years have tended to isolate Officers from the community they serve which can hamper crime control efforts. Security is charged with the responsibility of crime prevention, and is tasked with addressing potential criminal issues such as drugs, DUI, domestic violence, etc. Those are predominately REACTIVE concepts. Community-policing allows law enforcement to get back to the principles upon which policing was founded; to integrate itself, once again, into the fabric of the community so that Residents come to Security for advice and help before a serious problem arises. This allows our Security Officers to provide PROACTIVE solutions rather than reactive.
For any community-policing program to be beneficial, there must be a long-term commitment from all involved. Our goal is to form lasting partnerships between community members and the Security Department. With a combined effort, we can work towards eliminating the underlying causes of crime.
With the surrounding areas building out and becoming more densely populated, criminal activity may become more of a threat. The Plantation’s Security Department recognizes the value of bringing the Residents of HHP back into the policing process. We encourage Residents to express their concerns directly to Security Department personnel regarding crime-related or quality of life issues. We will do our best to work with our community members to become problem‑solvers.
It is our intent to employ the community policing philosophy throughout the Department. Please join us in our efforts to maintain Hilton Head Plantation as a safe and enjoyable community. To contact the Security Department, please dial 843-681-2459. For emergencies, dial 911.
Let’s make our Plantation safer.
Considering today’s busy lifestyles, it is sometimes difficult to be as neighborly as we would like. Becoming familiar with the neighborhood and being aware of your neighbor’s habits is one of the best ways to prevent crime. Residents are reminded to properly secure their homes when they are out or in another area of the home. The following crime prevention tips are offered for the safety of your family and neighbors:
An alarm system is a device used to detect entry into a structure, give warning of a fire, or is activated by someone who needs Security to respond. Alarm systems offer many things, such as:
Our Patrol Officers respond to all alarms. A Patrol Officer can be at your home in 2-5 minutes. If you are interested in having an alarm installed in your home, contact one of the alarm companies mentioned.
Avoid Being the Victim of a “Car-jacking”
While Driving Your Car Remember To:
When parking your car:
Returning to your parked car:
DO NOT CONFRONT AN INTRUDER - LEAVE AND CALL 9-1-1.
The Security Department would like to remind everyone of the dangers of telephone “scam artists”. Frequently, during times of terrible tragedy, thieves will contact persons and attempt to portray a legitimate relief fund. They will solicit for funds and quite often do sound legitimate. The Security Department understands the desire to help others and offer assistance but wants you to take the time to make your assistance worthwhile.
There are many legitimate relief agencies currently in dire need of your assistance. Many of these can be found in your local newspaper or telephone book. You may also contact civic organizations or the Red Cross for information.
In closing, I hope you find this Crime Prevention article and the Security information on our Web page informative and I encourage you to contact me with any questions or comments. We offer these safety tips as part of our commitment to help ensure your quality of life.
The men and women of the Security Department wish to thank the residents of Hilton Head Plantation for their continued support. Together we can make a difference.
Warren Gaither, Director of Security