Our Resident Relations Philosophy
Our most important goal is Property Owner/resident Satisfaction. Let's face it, without them we would not be here. Therefore, please observe the following RULES FOR SUCCESS:
1. PROPERTY OWNERS and RESIDENTS are:
- the most important people in our business, whether we are dealing with them in person or over the phone.
- people who bring us their wants. It is our job to fill those as best as possible.
- deserving of the most courteous and attentive treatment we can give them.
- not an interruption of our work. They are the purpose for it.
- not cold statstics. They are human beings with feelings and emotions like our own.
- not someone to argue with or match wits with.
- the life blood of our business.